Because many of our products and services involve digital services, professional work, subscriptions, installations, configurations, or services that begin immediately after purchase, they may not be eligible for a traditional “return.”
Refund eligibility depends on the type of service purchased and whether work has already started or been completed.
Customers may request cancellation by contacting Interconnect Services LLC as soon as possible.
If a cancellation request is received before work or service delivery has begun, we may provide a full or partial refund, depending on the circumstances and any applicable third-party charges.
If work has already begun, the amount refunded may be reduced to account for services already performed, materials purchased, administrative costs, or other non-recoverable expenses.
Once a service has been fully delivered, completed, installed, configured, or otherwise provided as agreed, it is generally not eligible for a refund.
If you believe a service was not delivered according to the agreed scope of work, please contact us so we can review the matter and, where appropriate, provide a correction or other reasonable resolution.
For recurring services or subscriptions, customers may request cancellation before the next billing cycle.
Cancellation generally prevents future charges but does not automatically result in a refund for a previous billing period.
Where applicable, refunds for unused portions of a subscription will be considered on a case-by-case basis.
Some services may involve third-party providers, platforms, carriers, hosting companies, telecommunications providers, software providers, or other external vendors.
Where a payment has already been made to or committed to a third-party provider on the customer's behalf, that portion may be non-refundable, subject to the third party's own refund and cancellation policies.
Where applicable, equipment or physical products supplied by Interconnect Services LLC may be subject to separate return, warranty, or manufacturer policies.
Products must generally be returned in their original condition and packaging, where applicable, and customers may be responsible for return shipping or other applicable costs.
Customized, installed, activated, or specially ordered equipment may not be eligible for return.
Approved refunds will generally be issued to the original payment method.
Once a refund has been approved, processing times may vary depending on the payment provider, bank, or financial institution.
Interconnect Services LLC is not responsible for delays caused by a customer's bank or payment processor.
Certain fees may be non-refundable, including, where applicable:
Any applicable non-refundable fees will be communicated to the customer before or during the purchase process where reasonably possible.
To request a cancellation or refund, please contact us with:
Interconnect Services LLC
960 N Tustin Street, Suite 231
Orange, CA 92867
Phone: +1 714-300-5307
Submitting a refund request does not guarantee that a refund will be approved.
Each request will be reviewed based on the type of service or product purchased, the applicable terms of the agreement, whether the service has been delivered, and any applicable third-party costs or obligations.
Interconnect Services LLC may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have questions about this policy or need assistance with a cancellation or refund request, please contact:
Interconnect Services LLC
960 N Tustin Street, Suite 231
Orange, CA 92867
Phone: +1 714-300-5307